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What I’ve seen happen is that people pay Datadog and, for some reason or another, they: 1. Cannot really get the whole team on Datadog onboarding (Developmen

What I’ve seen happen is that people pay Datadog and, for some reason or another, they: 1. Cannot really get the whole team on Datadog onboarding (Development too, not just “Infra”), so there are these really deep gaps that will never, ever be covered. 2. Don’t use all the services they pay for: “Oh, these CI/CD observability pipelines thing that costs us half our infrastructure? Yeah, I suppose they run fine.”, “Oh, these Profile Hosts? Yeah, just in case we use them, although it was 11 months the last time we did use them...” 3. Pay in excess for services they don’t take advantage of because of #1. 4. Cannot allocate time to follow through with their Account Manager and apply the spending suggestions they sometimes make. “Hey, you’re spending tons on Profile Hosts, but I don’t see usage. Have you looked into that? Oh, yeah, some day we will...” I would definitely not call them useless, but gosh they are expensive for the minimum of things, which I agree if you cannot commit to the points above, you might as well setup your own Prometheus + Grafana + Loki + Mimir + Tempo stack and see what you can come up with, or even try one of the other alternatives I’ve seen around, like SigNoz[1]. ----- [1]: https://signoz.io/ https://signoz.io/

meiraleal 2y ago
What you described is the work of a scamming sales team, nothing less. Blame the right people, could you?
- anbotero 2y ago
  Who’s the scamming Sales team? Datadog’s? I’ve seen it happen first hand where our side promises to be on board, and we start cancelling meetings with them, don’t follow Datadog training, report we don’t have time this week on Datadog meetings, etc. All after having paid for it. I don’t see how that’s Datadog’s fault, but I’m eager to understand it better.
  - meiraleal 2y ago
    You just described that someone/some team sold something that doesn't meet the customer's need. If you can't see what happened, I can try to explain it for you: Someone from Datadog sales team talks to someone from marketing at Corporation X. Corp. X Marketing loves what Datadog salespeople sell and what amazing things they can get from it and, guess what? pay the first bill. Great job, team! Now is when engagement with the technical team of corp X starts but the technical team that wasn't the one that agreed with the bill. Tech-savvy people knows that Datadog isn't worth it (that's why they aren't the ones that salespeople reach to). Now they have to justify a $83.000/year kinda bill they didn't sign up for. Great salespeople, great sales team. Scammers, if you ask me. As someone from marketing, you've just signed the bill and are essentially the one who "colluded" with Datadog to take money out of Corp X's deep pockets, without fully understanding the technical implications or value of the product.
deleted 2y ago
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meiraleal 2y ago

What you described is the work of a scamming sales team, nothing less. Blame the right people, could you?

anbotero 2y ago
Who’s the scamming Sales team? Datadog’s? I’ve seen it happen first hand where our side promises to be on board, and we start cancelling meetings with them, don’t follow Datadog training, report we don’t have time this week on Datadog meetings, etc. All after having paid for it. I don’t see how that’s Datadog’s fault, but I’m eager to understand it better.
- meiraleal 2y ago
  You just described that someone/some team sold something that doesn't meet the customer's need. If you can't see what happened, I can try to explain it for you: Someone from Datadog sales team talks to someone from marketing at Corporation X. Corp. X Marketing loves what Datadog salespeople sell and what amazing things they can get from it and, guess what? pay the first bill. Great job, team! Now is when engagement with the technical team of corp X starts but the technical team that wasn't the one that agreed with the bill. Tech-savvy people knows that Datadog isn't worth it (that's why they aren't the ones that salespeople reach to). Now they have to justify a $83.000/year kinda bill they didn't sign up for. Great salespeople, great sales team. Scammers, if you ask me. As someone from marketing, you've just signed the bill and are essentially the one who "colluded" with Datadog to take money out of Corp X's deep pockets, without fully understanding the technical implications or value of the product.

deleted 2y ago

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