4 ms·

I'm against it. I don't particularly want some automated marketing broom trying to sell me things when I'm trying to talk about some fandom, or trying to troubl

I'm against it. I don't particularly want some automated marketing broom trying to sell me things when I'm trying to talk about some fandom, or trying to troubleshoot a technical issue.

PaulHoule 2y ago
It's stupid to post irrelevant spam, particularly if it is perceived as spam. If your product is a solution for problem X, however, it's fair to join conversations where X comes up if you do it with some sensitivity. If people are bitching about your product Y online it is good business to find out and reach out to the poster to resolve their problem if at all possible and I think tooling for that kind of "social CRM" can be a good thing.
fragmede 2y ago
if the technical issue is particularly novel, sure, but it probably isn't. for the majority of users who can't be bothered to read the manual and try provided troubleshooting steps, is a bot posting a copy and pasted answer really that different from a low-paid human doing the exact same? do you really need to have a human do that boring job to satisfy some weird need that it be a human doing that copy and paste?
- pavel_lishin 2y ago
  We're not talking about a bot copying and pasting an answer, we're talking about a bot shilling advertisements for someone.
  - fragmede 2y ago
    it's a bot that auto replies. if you set the auto-reply for "can't login" or "bug feature X" then it's a bot copying and-pasting answer.
  - fragmede 2y ago
    it's a bot that auto replies. if you set the auto-reply for "can't login" or "bug feature X" then it's a bot copying and-pasting answer. an advertisement is just a particular string of text, same as an answer to some question.
    - pavel_lishin 2y ago
      > same as an answer to some question. It's absolutely not, and it's foolish to try to treat anything online as "just a string of text", as if the actual content and intent didn't matter.
      - fragmede 2y ago
        we separate out business logic vs application logic for a reason. there's now an API call to classify the comment and then generate a relevant English response. yeah there's a difference in the English being read and generated but the underlying program looks exactly the same.

I'm against it. I don't particularly want some automated marketing broom trying to sell me things when I'm trying to talk about some fandom, or trying to troubleshoot a technical issue.

PaulHoule 2y ago

It's stupid to post irrelevant spam, particularly if it is perceived as spam. If your product is a solution for problem X, however, it's fair to join conversations where X comes up if you do it with some sensitivity. If people are bitching about your product Y online it is good business to find out and reach out to the poster to resolve their problem if at all possible and I think tooling for that kind of "social CRM" can be a good thing.

fragmede 2y ago

if the technical issue is particularly novel, sure, but it probably isn't. for the majority of users who can't be bothered to read the manual and try provided troubleshooting steps, is a bot posting a copy and pasted answer really that different from a low-paid human doing the exact same? do you really need to have a human do that boring job to satisfy some weird need that it be a human doing that copy and paste?

pavel_lishin 2y ago
We're not talking about a bot copying and pasting an answer, we're talking about a bot shilling advertisements for someone.
- fragmede 2y ago
  it's a bot that auto replies. if you set the auto-reply for "can't login" or "bug feature X" then it's a bot copying and-pasting answer.
- fragmede 2y ago
  it's a bot that auto replies. if you set the auto-reply for "can't login" or "bug feature X" then it's a bot copying and-pasting answer. an advertisement is just a particular string of text, same as an answer to some question.
  - pavel_lishin 2y ago
    > same as an answer to some question. It's absolutely not, and it's foolish to try to treat anything online as "just a string of text", as if the actual content and intent didn't matter.
    - fragmede 2y ago
      we separate out business logic vs application logic for a reason. there's now an API call to classify the comment and then generate a relevant English response. yeah there's a difference in the English being read and generated but the underlying program looks exactly the same.