3 ms·
Luckily, employees in other parts of the world are in different time zones and their business hours can easily cover our off hours.
by yawaramin 2y ago
Luckily, employees in other parts of the world are in different time zones and their business hours can easily cover our off hours.
- Yodel0914 2y agoA lot of prod support can't be done remotely, for practical (need access to this physical environment) or security reasons.
- chgs 2y agoIn which case you need 24/7 shifts on site. If you can fix a problem remotely from your home then someone can do it in Sydney.
- Yodel0914 2y ago24/7 on-site is costly and counterproductive when issues are rare but high impact. Someone in another country providing remote support doesn't work for a whole range of industries, particularly where security clearance is in play.
- dukeyukey 2y agoEven then, feels like.its easier and better for everyone if if instead of everyone needing multi-continental teams, you have one team, and if they get woken up and stupid o'clock to fix something, they get extra holiday or pay or something. I know I like it like that. And I get that not everyone does! But IME, the out-of-hours rota is usually voluntary, so you can choose.