> But as bad as tech giants’ content removal and account termination policies are, they’re paragons of sense and transparency when compared to their appeals pro

> But as bad as tech giants’ content removal and account termination policies are, they’re paragons of sense and transparency when compared to their appeals processes. Many who try to appeal a tech company’s judgment quickly find themselves mired in a Kafkaesque maze of automated emails (to which you often can’t reply), requests for documents that either don’t exist or have already been furnished on multiple occasions, and high-handed, terse “final judgments” with no explanations or appeal. This. There are lots of laws and court rulings about customer privacy, indecent content, and right-to-repair. I haven't heard about any commission or legislature working on a "customer bill of rights" but maybe there is one? If not, there should be. A clear and fair appeal process for any company exceeding a certain size, with spelled-out procedures, complete with names and phone numbers of the responsible people, seems like a reasonable thing to mandate. As a rule the market should be given a chance to work, but it seems pretty clear that it's failed here. That thread this week about Chase Bank is the poster child. "You have violated our policies" without any details on what policies you violated, or how, should someday be just a horrible memory of the bad old days.