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With Power Comes Great Responsibility Platforms Want to Be Utilities (2021)

23 points by Bluestein 2y ago

kkfx 2y ago
Another step toward corporatocracy... But still most have not realized we head to a feudal world of FAILED big companies living just on a plethora of slaves...
- Bluestein 2y ago
  > FAILED big companies You bring up an interesting angle in considering the "overlords" as possible failures. So, dominant -and- failed?
  - kkfx 2y ago
    Well, they are failed because the society they need to prosper can't be sustained for long and their are more and more "commodity" people do not like much so a bursting bubble at a time they'll loose enough to fail while not so fast of course... Big tech during the last decades have done much harm, but also much toward digitalization of the masses, GMail, Maps, smartphones, VoIP (even if as walled gardens) was still large leap ahead for the society. In the last years they go toward finance so much they can't really present any "new revolution", all converge on similar concurrent solutions, and start to infiltrate other sectors with not so much success (like in automotive, healthcare, smart homes and so on). That's for me is a sign of a final down turn.
    - Bluestein 2y ago
      > That's for me is a sign of a final down turn. Peak tech.-
AlbertCory 2y ago
> But as bad as tech giants’ content removal and account termination policies are, they’re paragons of sense and transparency when compared to their appeals processes. Many who try to appeal a tech company’s judgment quickly find themselves mired in a Kafkaesque maze of automated emails (to which you often can’t reply), requests for documents that either don’t exist or have already been furnished on multiple occasions, and high-handed, terse “final judgments” with no explanations or appeal. This. There are lots of laws and court rulings about customer privacy, indecent content, and right-to-repair. I haven't heard about any commission or legislature working on a "customer bill of rights" but maybe there is one? If not, there should be. A clear and fair appeal process for any company exceeding a certain size, with spelled-out procedures, complete with names and phone numbers of the responsible people, seems like a reasonable thing to mandate. As a rule the market should be given a chance to work, but it seems pretty clear that it's failed here. That thread this week about Chase Bank is the poster child. "You have violated our policies" without any details on what policies you violated, or how, should someday be just a horrible memory of the bad old days.
- Bluestein 2y ago
  > maybe there is one? If not, there should be. AIUI EU-side they are working on "right be be dealt with by an actual, human, person" legislation ... - https://www.customerexperiencedive.com/news/gartner-expects-european-union-AI-mandate-right-talk-human/707987/ https://www.customerexperiencedive.com/news/gartner-expects-...

23 points by Bluestein 2y ago

kkfx 2y ago

Another step toward corporatocracy... But still most have not realized we head to a feudal world of FAILED big companies living just on a plethora of slaves...

Bluestein 2y ago
> FAILED big companies You bring up an interesting angle in considering the "overlords" as possible failures. So, dominant -and- failed?
- kkfx 2y ago
  Well, they are failed because the society they need to prosper can't be sustained for long and their are more and more "commodity" people do not like much so a bursting bubble at a time they'll loose enough to fail while not so fast of course... Big tech during the last decades have done much harm, but also much toward digitalization of the masses, GMail, Maps, smartphones, VoIP (even if as walled gardens) was still large leap ahead for the society. In the last years they go toward finance so much they can't really present any "new revolution", all converge on similar concurrent solutions, and start to infiltrate other sectors with not so much success (like in automotive, healthcare, smart homes and so on). That's for me is a sign of a final down turn.
  - Bluestein 2y ago
    > That's for me is a sign of a final down turn. Peak tech.-

AlbertCory 2y ago

> But as bad as tech giants’ content removal and account termination policies are, they’re paragons of sense and transparency when compared to their appeals processes. Many who try to appeal a tech company’s judgment quickly find themselves mired in a Kafkaesque maze of automated emails (to which you often can’t reply), requests for documents that either don’t exist or have already been furnished on multiple occasions, and high-handed, terse “final judgments” with no explanations or appeal. This. There are lots of laws and court rulings about customer privacy, indecent content, and right-to-repair. I haven't heard about any commission or legislature working on a "customer bill of rights" but maybe there is one? If not, there should be. A clear and fair appeal process for any company exceeding a certain size, with spelled-out procedures, complete with names and phone numbers of the responsible people, seems like a reasonable thing to mandate. As a rule the market should be given a chance to work, but it seems pretty clear that it's failed here. That thread this week about Chase Bank is the poster child. "You have violated our policies" without any details on what policies you violated, or how, should someday be just a horrible memory of the bad old days.

Bluestein 2y ago
> maybe there is one? If not, there should be. AIUI EU-side they are working on "right be be dealt with by an actual, human, person" legislation ... - https://www.customerexperiencedive.com/news/gartner-expects-european-union-AI-mandate-right-talk-human/707987/ https://www.customerexperiencedive.com/news/gartner-expects-...