One story of incaccessibility: An online bank does video verification. Being deaf, I couldn't complete the verification because I didn't understand the instruc

One story of incaccessibility: An online bank does video verification. Being deaf, I couldn't complete the verification because I didn't understand the instructions. I asked someone for help, but the bank said, I need to do the verification alone. What went wrong: The application didn't offer the possibility to send written instructions. The fallback of having support by someone else was declined. I offered to call a professional interpreter but that was declined, too.