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> But in their initial mail they stated that, if I sent a new version compliant with their terms, they could re-enable the app. But I couldn't send any new revi
by JohnMakin 2y ago
> But in their initial mail they stated that, if I sent a new version compliant with their terms, they could re-enable the app. But I couldn't send any new revisions since my app got completely deleted, my Google Play Console's panel was totally inaccesible.
This seems like a very common pattern amongst google "support" - "Hey just access the thing we just completely locked you out of and we'll fix your problem."
It can't be an accident.
- b112 2y agoIt can't be an accident. Most people handling support have zero tech background, and are trying to match your questions to an internal search engine with answers. They literally know nothing, have no experience with the platform, and have to pick an answer after searching and getting 20 to choose from.
- JohnMakin 2y agothis is all automated though
- x0x0 2y agoFrom personal experience, the people handling paid support for Pixel owners who pay for Google One are both (1) human; and (2) too fucking stupid to have object permanence. In my case, backups weren't working, and in an attempt to avoid doing anything, they attempted to convince me a 10 year sms/mms history backup fit in 200kb.