At my previous credit union (before moving), the local branch manager knew me and my family (mom, husband, etc) by name. And she either (1) had actual power to

At my previous credit union (before moving), the local branch manager knew me and my family (mom, husband, etc) by name. And she either (1) had actual power to make things happen or (2) could just call the person that did in any given circumstance. This is a medium sized credit union, with a dozen or so branches.