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Holy moly are Teenage Engineering assholes from a consumer rights standpoint and probably violating US consumer laws in multiple ways. I can't think of the last
by KennyBlanken 2y ago
Holy moly are Teenage Engineering assholes from a consumer rights standpoint and probably violating US consumer laws in multiple ways. I can't think of the last time I saw a company so consumer-hostile.
These clowns are charging more than one of the most cutting edge laptops on the market. Don't tell me "it's the software that you're paying for" because Ableton Live is $600. You can literally buy Ableton Live and a Macbook Air for what that thing costs. I'd certainly expect consumer policies less slimy than a used car dealer for that kind of hipster markup.
The internals say "If you can read this, your warranty is gone", a lawyer (or judge) would laugh at them for. And the way they put it feels almost abusive. I mean... they actually paid extra money to print that on the cable. https://shred.zone/cilla/page/503/cap3.jpg https://shred.zone/cilla/page/503/cap3.jpg
Then read through the terms and conditions on the site. It's...a trip. There's a forced arbitration clause which you have to email them to opt out of. Forced/mandatory arbitration has been ruled explicitly illegal under Magnuson Moss by the courts.
From the "what is not covered":
> (f) repair or attempted repair by anyone other than or approved by teenage engineering;
BZZZT, another Magnuson Moss Act violation. Thanks for playing!
> if you believe your product is defective and covered by the product warranty, you must notify us promptly by submitting a message at support.teenage.engineering/hc/en-us/requests/new, as soon as possible after you have discovered the defect, but in no case later than two months after discovering the defect.
You have two months to report a defect? What the fuck for? There's no legitimate reason for this beyond having yet another excuse to deny a warranty claim.
They have "waiver of implied warranties" which is likely not legal in many jurisdictions and at the very least yet another asshole move. If you're a manufacturer and you feel the need to waive implied warranties, my question is: "Have you instead tried making a product that isn't shit?"