Differing levels of support based on price point is very common for a subscription software. > Someone is paying you money and you won't help them? $20 a mont

Differing levels of support based on price point is very common for a subscription software. > Someone is paying you money and you won't help them? $20 a month is not a lot of money, and isn't enough money for personal attention. The kind of support that the author was providing costs at least $50 an hour, if not more! This is why, for example, Lawyers charge hundreds of dollars an hour.