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In my experience, writing in a public channel gets slower responses, if any. Especially if nobody knows the exact solution to your problem. Some people don't ha
by sebtron 2y ago
In my experience, writing in a public channel gets slower responses, if any. Especially if nobody knows the exact solution to your problem. Some people don't have notifications enabled for group chats / public channels, and even if they see the message they may think "someone else will reply".
Asking someone directly almost always results in a quick response, even if it is a "I don't know" answer. And an "I don't know" from a senior colleague can mean a lot, for example that the problem is much harder than you initially thought.
- thyristan 2y agoWhich will lead to the senior colleagues being swamped by questions that a junior could have answered. Ticket or bust. That way the question can go the proper way from cheap junior supporters to expensive senior ones (if necessary). It can be prioritized, subject to an SLA like time to first answer or time to solution. And the whole ticket can be searched and reused as documentation for identical/similar questions.
- MyFedora 2y agoThis has been my experience. Public channels is where questions go to die. Ask your coworkers directly.