4 ms·

The optimal approach is to ask your question in a public channel. Then all 20 people get to see it at once, they can see if someone else already responded and

• sebtron 2y ago
  In my experience, writing in a public channel gets slower responses, if any. Especially if nobody knows the exact solution to your problem. Some people don't have notifications enabled for group chats / public channels, and even if they see the message they may think "someone else will reply". Asking someone directly almost always results in a quick response, even if it is a "I don't know" answer. And an "I don't know" from a senior colleague can mean a lot, for example that the problem is much harder than you initially thought.
  • thyristan 2y ago
    Which will lead to the senior colleagues being swamped by questions that a junior could have answered. Ticket or bust. That way the question can go the proper way from cheap junior supporters to expensive senior ones (if necessary). It can be prioritized, subject to an SLA like time to first answer or time to solution. And the whole ticket can be searched and reused as documentation for identical/similar questions.
  • MyFedora 2y ago
    This has been my experience. Public channels is where questions go to die. Ask your coworkers directly.
• quacksilver 2y ago
  In that case I felt like I would interrupt the workflow of more people (i needed the answer within an hour so there would have to be a notification of some sort), share more information than was necessary (auditors don't like that) and court answers from people who I knew weren't really competent in that area but liked showing off for career reasons who were quick to 'solve' the question and would use it to try and show their superiority compared to you to others. There is also the bystander effect - i.e. yelling call 911 vs asking someone directly to call 911