You don't need an expensive, opaque, antisocial system to run interference against your users. What you need is literally just a checklist. Give the user a c

You don't need an expensive, opaque, antisocial system to run interference against your users. What you need is literally just a checklist. Give the user a checklist instead of just freeform text -- where they can check off the three individual things to try. When they've checked them all off, they can go back to the well for another response from support.