4 ms·
>Offer two price points: The $20 / month gets no support, the $100 / month is supported. Someone is paying you money and you won't help them? They are going to
by hermitcrab 2y ago
>Offer two price points: The $20 / month gets no support, the $100 / month is supported.
Someone is paying you money and you won't help them? They are going to cancel and possibly badmouth you on social media. Also, how are you supposed to improve your product if you don't interact with most of the userbase?
I try to help everyone who uses my software. Even if they are evaluating and haven't paid me a penny. Commercial issues aside, I feel it is the right thing to do.
- hinkley 2y agoHave you ever called your cable TV operator?
- hermitcrab 2y agoCable TV isn't really a thing in the UK. Also, just because some companies treat their customer's terribly, doesn't mean I have to.
- gwbas1c 2y agoDiffering levels of support based on price point is very common for a subscription software. > Someone is paying you money and you won't help them? $20 a month is not a lot of money, and isn't enough money for personal attention. The kind of support that the author was providing costs at least $50 an hour, if not more! This is why, for example, Lawyers charge hundreds of dollars an hour.