> being ghosted after helping a customer I guess that's a matter of expectation. A ticket system I've worked with in the past had an "autoclose" state where y

> being ghosted after helping a customer I guess that's a matter of expectation. A ticket system I've worked with in the past had an "autoclose" state where you could set the ticket to automatically close after a set date if no reply comes in until then. If a reply comes with the info that it worked, I get a smile and close the ticket. If not, I never see the ticket again, no hard feelings.