There is a local business owner I really like, and he honestly has no idea who I am or what I do, which is crazy he has never googled me, but that's because he'

There is a local business owner I really like, and he honestly has no idea who I am or what I do, which is crazy he has never googled me, but that's because he's authentic. And I am his IT support, even though this is totally insane. Think like a guy who owns a UPS store equivalent. Super nice guy, goes to my church, I really like him. So he calls me up every few months to help him with IT, and I go to his business and sit in his office and do his printers and whatnot, no questions asked and nothing in return except maybe a free red bull. The #1 issue, of all, is Sonos. This thing is a total piece of fucking shit, holy moly. I've never seen a worse piece of garbage than Sonos. This thing is beyond insane. What I've done is written out is a 61 step series of actions he can take to try and get it to work. He has 7 speakers in his retail store, and they randomly go out, and it ruins the vibe he wants. The moment they go out and the 61 steps don't work (which we have built over years of trial and error) he calls me, and I change my entire schedule to get over there for 4 hours to help him. What a terrible, malevolent, awful, maniacal, disgusting piece of garbage Sonos is. Hate, hate, hate this piece of shit.