During these situations, a prompt message can be very reassuring for users, for example: "We're investigating an issue affecting $X". As a user, I can rule ou

During these situations, a prompt message can be very reassuring for users, for example: "We're investigating an issue affecting $X". As a user, I can rule out that the issue is at my end. I can focus on other things and I won't add to the stack of emails. This is one of my biggest frustrations with AWS being slow to update their status page during interruptions. I can spend much of the intervening time frantically debugging my software, only to discover the issue is at their end.