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I don't think they'll use LLM's for customer service. But it's a building block. And when used well it may be possible to get to zero hallucinations and good a
by petra 2y ago
I don't think they'll use LLM's for customer service.
But it's a building block. And when used well it may be possible to get to zero hallucinations and good accuracy in question answering for limited domains - like the call center.
- pdimitar 2y agoIf the current LLMs manage to achieve even only that it would be an enormous win. Alas they still have not.