not saying you're wrong, because you absolutely aren't, but there's one key difference - usually freakouts are when it's client-facing related in combination wi

not saying you're wrong, because you absolutely aren't, but there's one key difference - usually freakouts are when it's client-facing related in combination with no control and/or information on what's going on and 'they' have to answer customer calls. That's when panic mode is activated.