I began by strongly implying that people should know how their money will be used in cases when they own the product they bought vs when they are paying for a s

I began by strongly implying that people should know how their money will be used in cases when they own the product they bought vs when they are paying for a service via subscription. If someone you paid has control over a thing and the legal cover to change it out from under you, it seems reasonable to be disappointed but completely unreasonable to be upset or not to expect something like this to happen. They have every reason not to believe they own the bassinet, by the simple fact that a subscription is required to use it!