engineers typically do not understand people very well as a baseline. i think engineering attracts the type of people who struggle with social behavior. you can

engineers typically do not understand people very well as a baseline. i think engineering attracts the type of people who struggle with social behavior. you can't make it work unless you filter those engineers out and companies do not hire engineers to understand the customer anyways. companies hire data science to ascertain human behavior, but this is not understanding the customer. if you want to improve your products and actually understand the customer then start giving your customer service or customer experience departments a financial boost instead of treating them like the bottom feeders of the entire company. > I often wonder how they get away with it all. unregulated industry + no union. tech workers practically beg to be exploited.