4 ms·

You'll be surprised at how many people don't know or don't bother to refund.

• atombender 2y ago
  Do you have concrete numbers for that, then?
  • _xnmw 2y ago
    Warren Buffett has a term for this, it's called "float". At my current (active, not abandoned) startup, my guess is somewhere around 30% of active paying customers are also non-users. Lots of industries have this. The majority of gym membership sales (50%+) and even a significant number of airline tickets are unused.
    • atombender 2y ago
      No, I agree that "float" exists, I just don't see any numbers backed by anything. Gut feeling isn't data, unfortunately.