Network installers are still used to this day on big network buildouts, simply because office IT departments aren't staffed for that kind of work regardless of

Network installers are still used to this day on big network buildouts, simply because office IT departments aren't staffed for that kind of work regardless of how easy the software is. But it's not like Schmidt had any strategy to bypass the network installers. He just decided to screw them hard so he could make a quarter look good, which lead inevitably to them deciding not to be Novell's low-paid salesforce anymore, which lead rapidly to the vastly premature collapse of the business.