Arbitration is even more confusing because there is state and federal law at play. When I bought a car they tried to force me to sign an arbitration agreement a

Arbitration is even more confusing because there is state and federal law at play. When I bought a car they tried to force me to sign an arbitration agreement and I refused. The salesman was quite angry with me. But still sold the car. I don't know if they get extra rewards or punished for not trying "hard enough", but it was surprising to observe. That may be a state-by-state issue, I didn't check other states, just mine.