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I work in the telecom space. I don't think this paradigm will get adopted in the near future. Customers are already building voice bots on top of Google Dialogf
by telecomhacker 2y ago
I work in the telecom space. I don't think this paradigm will get adopted in the near future. Customers are already building voice bots on top of Google Dialogflow e.g. Cognigy. Cognigy does have LLM capabilities, but it is not widely adopted. I think voice bots will still have to be manually configured for some time.
- sumanyusharma 2y agoI'm curious to learn more about what's blocking the widespread adoption of the LLM capabilities. Lack of knowledge, reliability, or something else?
- telecomhacker 2y agoThe reality is - businesses most of the time already know their most asked questions from their customers (based off of feedback from call center agents) when they're asking a voice bot. E.g. - What is the status of my order? How much do I have left on my balance? Can I please pay my balance off? 99% of the time, we can just build a simple intent flow off of dialogflow pointing to the customer's API endpoints that will return that data. No where here do we need an LLM / RAG since their endpoint already points to that answer. Hope that makes sense!
- telecomhacker 2y agoYou guys should try and get acquired by Cognigy.
- sumanyusharma 2y agoNo plans for acquisition :) Building product, talking to customers and making something people want!