This is mentioned in 'How to win friends and influence people' where the anecdote is about Bob Hoover and Jet fuel put in a WW2 plane. It is used as an example

This is mentioned in 'How to win friends and influence people' where the anecdote is about Bob Hoover and Jet fuel put in a WW2 plane. It is used as an example that it is easy to criticize and complain but that it takes character to be understanding.