I've got a hunch that the "bug in the legal system" is forced arbitration. I have zero actual experience here, but my general feeling is that arbitration rarely

I've got a hunch that the "bug in the legal system" is forced arbitration. I have zero actual experience here, but my general feeling is that arbitration rarely works out to the benefit of the plaintiff. Or, put another way, arbitration always benefits large corporations, like Disney. Is there any truth to that?