> I.E. they hit start and begin typing. Who are these users and how do I get a job supporting them? I provide support to over 100 people and I've yet to find a

> I.E. they hit start and begin typing. Who are these users and how do I get a job supporting them? I provide support to over 100 people and I've yet to find a single one who uses that particular feature. And now they're supposed to learn how to use "hot corners" (or whatever it's called)? Ugh.