3 ms·

>phone tree i Googled that term looks like it's another name for an IVR menu.

• sethaurus 2y ago
  > IVR menu i googled this; looks like it means "Interactive Voice Response" menu, describing automated phone systems where the user navigates a series of options using either their phone buttons or their voice.
  • fuzztester 2y ago
    Yes, exactly. https://en.m.wikipedia.org/wiki/Interactive_voice_response https://en.m.wikipedia.org/wiki/Interactive_voice_response That's what they are called in India, at least, where I live, and where I am from, although the term would not have originated in India, since it would have been brought in by mobile phone companies. https://en.m.wikipedia.org/wiki/Interactive_voice_response https://en.m.wikipedia.org/wiki/Interactive_voice_response Although I have a good amount of exposure to, and familiarity, with US terms and slang, due to older relatives up to grandfather level having visited the US for more than short periods, having visited the US myself, and having worked in US-based companies (but in India), the exposure is not complete, that's why I was not familiar with the term phone tree. That should not be surprising to anyone.
• WHYLEE1991 2y ago
  I've worked at call centers and contact centers whatever the hell you wanna call them places for 15+ years. have you legit never heard the term phone tree before? I'm on the east coast in case its a regional thing, that's like literally what my dad who wasn't an uneducated person called them. totally just curious here!
  • fuzztester 2y ago
    yes, legit, dude, why else would I mention it in this thread? >I'm on the east coast in case its a regional thing, everyone does not live in the US. see another reply by me: https://news.ycombinator.com/item?id=41251430 https://news.ycombinator.com/item?id=41251430