11 ms·

While what happened is awful, it’s hard to blame anybody. Anaphylaxis is a huge issue. I think we should chill out and recognize that people make mistakes, and

by h_tbob 2y ago

While what happened is awful, it’s hard to blame anybody. Anaphylaxis is a huge issue. I think we should chill out and recognize that people make mistakes, and it’s not fair to pin somebody’s death on accidental contamination. Should they be more careful? Yes. But you can’t screw someone for this because it’s just not fair. It the universes fault, we shouldn’t be fighting each other. My 2 cents

UberFly 2y ago
I agree in principal. Someone with severe enough nut allergies to the point that they'll kill you shouldn't trust any source of food outside your own limited control. The next logical step is restaurants telling patrons they aren't allowed to order if they have food allergies.
- justneedaname 2y ago
  I don't subscribe to this take either. As the partner of someone with a server nut allergy why should we be restricted to only eating food we have prepared? Restaurants have to be able to cope with catering to common allergies, it's really not hard. Some people / establishments just don't seem to take it seriously though, like when a flight attendant told my partner she would be fine to eat the snacks they handed out and that they didn't contain nuts... the bag of roasted corn and nuts...
  - crazygringo 2y ago
    > Restaurants have to be able to cope with catering to common allergies, it's really not hard. To the contrary, it's actually extremely hard. When I order, I probably get something incorrect ~10% of the time. Whether fine dining or fast food. To deal with life-threatening allergies, you need to get that error rate down from 10% to, what, 0.000001% or something? You're literally asking for hospital- and pharmacy-level procedures, controls, and training. Which would make restaurants far more expensive and there would be far less of them. Not impossible, but yes extremely hard, when servers mix up orders and cooks mix up tickets and runners mix up plates and tables.
    - BobaFloutist 2y ago
      They don't need to make all the food with that level of accuracy, only meals called out as necessarily allergy free. Restaurants have specific procedures for allergy meals. It's not that hard to do an extra good job when someone discloses an allergy.
      - crazygringo 2y ago
        Yes, restaurants have specific procedures for allergy meals. But restaurants have specific procedures for everything, and procedures fail constantly. Saying you have an allergy doesn't mean the server won't simply forget to pass it on. Or won't misremember the ingredients in a dish. Or that a runner won't actually grab a dish for the wrong table. There are no magic order-to-serving procedures that are guaranteed to work 99.9999% of the time that are also easy to implement in a cost-effective way. It actually is really hard. So what happens is everybody tries their best but there are just no guarantees, and mistakes get made all the time.
    - justneedaname 2y ago
      A procedure I’ve been impressed with is that as soon as you disclose an allergy, the manager will come over with the massive allergen booklet, help take your order and then go and feed that back to the kitchen straight away. Of course it gets to a point of diminishing returns where you can only rule out so much if the risk but all it should take is proper labelling of ingredients in dishes and training to make sure these processes are followed. As the other commenter noted, only dishes for those with an allergen need to be prepared separately
  - deleted 2y ago
    [deleted]
justneedaname 2y ago
Why can't we blame those who prepared the food? In settings such as this, at a company as large as Disney, it's not acceptable for there to be cross contamination of allergens. If it turns out to be a mislabelling of ingredients or some other factor outside the restaurant's control then fair enough but you can't just absolve them of their responsibility claiming it's "the universes fault".
- whamlastxmas 2y ago
  It’s at minimum shared blame. People have to work in kitchens with unrealistic work loads and stress. The company is at fault for pushing this environment while knowing it lends itself to mistakes.
- kayfox 2y ago
  > In settings such as this, at a company as large as Disney, Except in this case Disney is just the landlord. The pub in question is in a mall Disney operates and is run by a different company unrelated to Disney.

by h_tbob 2y ago

UberFly 2y ago

I agree in principal. Someone with severe enough nut allergies to the point that they'll kill you shouldn't trust any source of food outside your own limited control. The next logical step is restaurants telling patrons they aren't allowed to order if they have food allergies.

justneedaname 2y ago
I don't subscribe to this take either. As the partner of someone with a server nut allergy why should we be restricted to only eating food we have prepared? Restaurants have to be able to cope with catering to common allergies, it's really not hard. Some people / establishments just don't seem to take it seriously though, like when a flight attendant told my partner she would be fine to eat the snacks they handed out and that they didn't contain nuts... the bag of roasted corn and nuts...
- crazygringo 2y ago
  > Restaurants have to be able to cope with catering to common allergies, it's really not hard. To the contrary, it's actually extremely hard. When I order, I probably get something incorrect ~10% of the time. Whether fine dining or fast food. To deal with life-threatening allergies, you need to get that error rate down from 10% to, what, 0.000001% or something? You're literally asking for hospital- and pharmacy-level procedures, controls, and training. Which would make restaurants far more expensive and there would be far less of them. Not impossible, but yes extremely hard, when servers mix up orders and cooks mix up tickets and runners mix up plates and tables.
  - BobaFloutist 2y ago
    They don't need to make all the food with that level of accuracy, only meals called out as necessarily allergy free. Restaurants have specific procedures for allergy meals. It's not that hard to do an extra good job when someone discloses an allergy.
    - crazygringo 2y ago
      Yes, restaurants have specific procedures for allergy meals. But restaurants have specific procedures for everything, and procedures fail constantly. Saying you have an allergy doesn't mean the server won't simply forget to pass it on. Or won't misremember the ingredients in a dish. Or that a runner won't actually grab a dish for the wrong table. There are no magic order-to-serving procedures that are guaranteed to work 99.9999% of the time that are also easy to implement in a cost-effective way. It actually is really hard. So what happens is everybody tries their best but there are just no guarantees, and mistakes get made all the time.
  - justneedaname 2y ago
    A procedure I’ve been impressed with is that as soon as you disclose an allergy, the manager will come over with the massive allergen booklet, help take your order and then go and feed that back to the kitchen straight away. Of course it gets to a point of diminishing returns where you can only rule out so much if the risk but all it should take is proper labelling of ingredients in dishes and training to make sure these processes are followed. As the other commenter noted, only dishes for those with an allergen need to be prepared separately
- deleted 2y ago
  [deleted]

justneedaname 2y ago

Why can't we blame those who prepared the food? In settings such as this, at a company as large as Disney, it's not acceptable for there to be cross contamination of allergens. If it turns out to be a mislabelling of ingredients or some other factor outside the restaurant's control then fair enough but you can't just absolve them of their responsibility claiming it's "the universes fault".

whamlastxmas 2y ago
It’s at minimum shared blame. People have to work in kitchens with unrealistic work loads and stress. The company is at fault for pushing this environment while knowing it lends itself to mistakes.
kayfox 2y ago
> In settings such as this, at a company as large as Disney, Except in this case Disney is just the landlord. The pub in question is in a mall Disney operates and is run by a different company unrelated to Disney.