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Note: International warranty only valid on 'business model' laptops - mostly Latitudes. Also, you often have to be a PITA to Dell to make sure that internation
by dag 18y ago
Note: International warranty only valid on 'business model' laptops - mostly Latitudes.
Also, you often have to be a PITA to Dell to make sure that international service happens.
That's my experience, as a former Dell business tech support dude.
- davidw 18y agoNope, it was an Inspiron, and I was expecting a big hassle, delays, and the whole messy dance, but it was quite easy. The German support guy who I reached checked my information, and asked whether I'd prefer someone to come around or for them to mail the disk, and both being free, I chose to have someone come by with the disk as it was faster. I guess I may have gotten lucky, but it really left a good impression on me.
- dag 18y agoMost Inspirons don't have a warranty that includes international service. I had to tell people in similar situations that they need to bring or mail their machine back to the US before it could be fixed. So, I'm leaning toward lucky.