3 ms·

I was thinking of exactly that, and am hoping that if any legislation comes out of that, it will be formulated in a generic enough way that it doesn't matter if

I was thinking of exactly that, and am hoping that if any legislation comes out of that, it will be formulated in a generic enough way that it doesn't matter if it's a game's server or a music software's license server that is turned off.

fuzzfactor 2y ago
If that's the way you really feel, I would expect there is more than one jurisdiction where you are entitled to a full refund by notifying the seller within a year or more of being deceived, and if the seller does not rapidly comply, you are then entitled to file a legal claim for 3X the amount, from which there is supposed to be little defense. You would have to check with an attorney experienced at handling Deceptive Trade Practice cases. This is not nearly as serious a violation as actual fraud, and intended to be much easier to substantiate a claim, provided all the rules and deadlines are adhered to. You would probably want to ask for a refund as soon as you could after finding out you had been deceived, and make sure you had an impeccable paper trail. It may not be easy to find a lawyer who would take action with only a 3X upside of what you paid, maybe that's what class-action is supposed to be for?
- TonyTrapp 2y ago
  I have described the situation to the German consumer protection authorities (as I am in Germany, and conveniently Steinberg is as well). I would recommend all German residents reading this doing the same, to raise the priority of them looking into it. You can probably do something similarly in other countries without having to hire an attorney. As for a refund - I directly purchased my software from Steinberg, more than ten years ago, and it wasn't particularly expensive. So there's not much in for me personally, but I would like to see the situation to be addressed at a higher level.

3 ms·

I was thinking of exactly that, and am hoping that if any legislation comes out of that, it will be formulated in a generic enough way that it doesn't matter if

by TonyTrapp 2y ago

fuzzfactor 2y ago
If that's the way you really feel, I would expect there is more than one jurisdiction where you are entitled to a full refund by notifying the seller within a year or more of being deceived, and if the seller does not rapidly comply, you are then entitled to file a legal claim for 3X the amount, from which there is supposed to be little defense. You would have to check with an attorney experienced at handling Deceptive Trade Practice cases. This is not nearly as serious a violation as actual fraud, and intended to be much easier to substantiate a claim, provided all the rules and deadlines are adhered to. You would probably want to ask for a refund as soon as you could after finding out you had been deceived, and make sure you had an impeccable paper trail. It may not be easy to find a lawyer who would take action with only a 3X upside of what you paid, maybe that's what class-action is supposed to be for?
- TonyTrapp 2y ago
  I have described the situation to the German consumer protection authorities (as I am in Germany, and conveniently Steinberg is as well). I would recommend all German residents reading this doing the same, to raise the priority of them looking into it. You can probably do something similarly in other countries without having to hire an attorney. As for a refund - I directly purchased my software from Steinberg, more than ten years ago, and it wasn't particularly expensive. So there's not much in for me personally, but I would like to see the situation to be addressed at a higher level.