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I've had my card copied and used to purchase thousands in gas and electronics. I called up Visa after seeing the charges when I logged in - and within minutes i
by mikeyur 18y ago
I've had my card copied and used to purchase thousands in gas and electronics. I called up Visa after seeing the charges when I logged in - and within minutes it was sorted with all charges waived.
Also, all purchases made with the card have their warranty doubled. So when my dell died right out of 2 yr warranty, I contacted them and was told to send it in. I then received a comparable unit from Dell the week after.
- tptacek 18y agoJust to be devil's advocate, any credit card is going to do the same thing if your card is stolen; they're legally required to, but they also do a good job on this just as a customer retention measure. My Amex story is about getting fucked over in a legitimate transaction, and Amex making it right even though the problem had nothing to do with my credit card. I was told to expect this of Amex customer service, and they were right.
- huhtenberg 18y ago> What's the biggest conflict you've had over a Visa transaction? We had to buy full-price tickets (~ $1k) to get back home from a vacation due to a hurricane warning. We had no applicable insurance on original return tickets, but we got a full refund after a call to a bank's credit card department. Perhaps it wasn't 4 minutes as in your case, more like 15, but considering the circuimstances I think it's still pretty awesome :-)
- tptacek 18y agoThat is pretty awesome!
- mikeyur 18y agoI didn't know this was a 'I've been fucked over more than you' contest. You asked for the biggest conflict someone with a Visa has had. It seems Amex is great as well I've just never had one of their cards.
- tptacek 18y agoAgain: totally not arguing with you. I'd be interested in knowing whether you've gotten the same customer support from your bank's Visa program.