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Imagine the terrible future in which disinterested first-tier customer service bots just regurgitate from a script, often getting stuck in a loop, with a short
by rgovostes 2y ago
Imagine the terrible future in which disinterested first-tier customer service bots just regurgitate from a script, often getting stuck in a loop, with a short context window so that you have to keep prompting your request with different phrasing.
- autoexec 2y agoWorse, people will get so annoyed by it that they'll task an AI to talk with customer service AI which, thanks to an inability to hold context and a tendency to hallucinate, will quickly degrade into something that reads like a late night phone conversation between two Alzheimer's patients.