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> when a platform ends up in late stage capitalism and goes off extracting value from users at the cost of their experience. That's Boeing's mission statement
by troyvit 2y ago
> when a platform ends up in late stage capitalism and goes off extracting value from users at the cost of their experience.
That's Boeing's mission statement in general I think, but specifically here I think there's a strong indication that they deployed some software for their stakeholders that they promised would do a thing, then they literally un-deployed it after they got the sign-off.
Doctorow's own definition of enshittification can drift [1][2][3] but I called it that because Boeing sold this system as one thing, but then apprently unilaterally pulled a core feature. In other words they reduced the value of the system _after_ they extracted what they could from it by scoring the contract. It might not reach the exact definition, but it rhymes.
Honestly I thought "enshittification" as something "hip" had already had its time. It just seemed to apply.
[1] https://doctorow.medium.com/https-pluralistic-net-2024-04-04-teach-me-how-to-shruggie-kagi-caaa88c221f2 https://doctorow.medium.com/https-pluralistic-net-2024-04-04... He describes it as an entity "shifting value away from end users [...] and business customers [...] to itself."
[2] https://doctorow.medium.com/the-specific-process-by-which-google-enshittified-its-search-1ffd3b02d205 https://doctorow.medium.com/the-specific-process-by-which-go... "[T]he ability to change the underlying functions of the business from moment to moment and user to user, allowing for the rapid transfer of value between business customers, end users and shareholders"
[3] https://pluralistic.net/2023/01/21/potemkin-ai/ https://pluralistic.net/2023/01/21/potemkin-ai/
first, they are good to their users; then they abuse their users to make things better for their business customers; finally, they abuse those business customers to claw back all the value for themselves. Then, they die.