This is old news. The DfT were experimenting with this back in 2018 and blogged about it. https://dftdigital.blog.gov.uk/2018/04/09/the-write-stuff-how-we-used

This is old news. The DfT were experimenting with this back in 2018 and blogged about it. https://dftdigital.blog.gov.uk/2018/04/09/the-write-stuff-how-we-used-ai-to-help-us-handle-correspondence/ https://dftdigital.blog.gov.uk/2018/04/09/the-write-stuff-ho... AI reads the letter, see if goes to the team dealing with X, Y, or Z, then it gets summarised and sent ready for answering.