2 ms·

Ugh my student loans went to a new servicer who I swear to god is paid by the email sent to me. I get an email letting me know when the payment is coming out (

Ugh my student loans went to a new servicer who I swear to god is paid by the email sent to me. I get an email letting me know when the payment is coming out (hint: it's the same numeric day as last month, plus or minus a day to account for non-banking weekend days) and the amount (hint: it's the same amount it always is, because that's how payments work) and then I get an email from them after my payment completes and then I get an email from them every time someone changes a punctuation mark in the roughly 400 pages of horseshit that I signed when I was 18 years old to get an education, and of course the fucking MESSAGES. "There's an important message in your inbox, please log in to check" And then you go look and it's like "the white house wants to alleviate student debt, if you don't want your debt discharged fill out this form" And it's like... a) who in their right mind wouldn't want that b) there's no way in hell I'm getting my debt discharged, I make WAY too much fucking money c) this is a matter of public policy and developing news, why the fuck was this sent as a secure message

b112 2y ago
This is what gets me. Are you going to take out another student loan, because of engagement? EG, spam, and their name on your mind. Of course not! Yet there's a marketing (eg, engagement) department thinking up this junk.
ghaff 2y ago
With respect to the first part of your comment, I'd much prefer overcommunication of financial transactions about to happen and acknowledgement that they did rather than the other way about. And some communication about changes in Ts&Cs is often required. Those often come by physical mail. A lot of people here probably prefer more notifications about things like credit card transactions. I don't personally but many do even if it means a lot more routine email.
- b112 2y ago
  This is all well and good, if it can be turned off if set. People used to find out about financial transactions monthly with their bill in the mail. It's fine to have more info, but that doesn't mean it must be forced upon us. And the transactions described are not really out of the blue financial transactions. The first message is about transactions that happen every. single. month. There's no need to say "we're going to do what you want us to do". That's silly. An agreement was already signed to that effect. The person knows it's going to happen. It's just 100% wasted, useless info. And while I know you're responding to the 'first part' of the post, the communication I'm describing in my (GP) post, is about just random emails with no actual value.

b112 2y ago

This is what gets me. Are you going to take out another student loan, because of engagement? EG, spam, and their name on your mind. Of course not! Yet there's a marketing (eg, engagement) department thinking up this junk.

ghaff 2y ago

With respect to the first part of your comment, I'd much prefer overcommunication of financial transactions about to happen and acknowledgement that they did rather than the other way about. And some communication about changes in Ts&Cs is often required. Those often come by physical mail. A lot of people here probably prefer more notifications about things like credit card transactions. I don't personally but many do even if it means a lot more routine email.

b112 2y ago
This is all well and good, if it can be turned off if set. People used to find out about financial transactions monthly with their bill in the mail. It's fine to have more info, but that doesn't mean it must be forced upon us. And the transactions described are not really out of the blue financial transactions. The first message is about transactions that happen every. single. month. There's no need to say "we're going to do what you want us to do". That's silly. An agreement was already signed to that effect. The person knows it's going to happen. It's just 100% wasted, useless info. And while I know you're responding to the 'first part' of the post, the communication I'm describing in my (GP) post, is about just random emails with no actual value.