3 ms·
Seems to me that the Mac failure rate is always going to seem higher because of the devotees - a certain class of selection bias. For instance, if a Dell fails
by robg 18y ago
Seems to me that the Mac failure rate is always going to seem higher because of the devotees - a certain class of selection bias. For instance, if a Dell fails who's going to:
1) ascribe it to Dell and not the relevant component maker?
and
2) continue to buy Dell products after a few failures?
- davidw 18y agoI'm going to keep buying Dells because even though I bought the computer in the US, when the HD crashed here in Austria, they had a guy at my house with a new drive in just over 24 hours. Yeah, I paid a bit more for the service options, but since this computer is my business, that makes sense, and ended up saving me a lot of worry. The overall price was still very reasonable for what I got.
- dag 18y agoNote: International warranty only valid on 'business model' laptops - mostly Latitudes. Also, you often have to be a PITA to Dell to make sure that international service happens. That's my experience, as a former Dell business tech support dude.
- davidw 18y agoNope, it was an Inspiron, and I was expecting a big hassle, delays, and the whole messy dance, but it was quite easy. The German support guy who I reached checked my information, and asked whether I'd prefer someone to come around or for them to mail the disk, and both being free, I chose to have someone come by with the disk as it was faster. I guess I may have gotten lucky, but it really left a good impression on me.
- dag 18y agoMost Inspirons don't have a warranty that includes international service. I had to tell people in similar situations that they need to bring or mail their machine back to the US before it could be fixed. So, I'm leaning toward lucky.