I used Sonos ~15 years ago. I hated the app back then and thought it was the biggest shortcoming. It seemed too focused on the multi-room stuff at the expense o

I used Sonos ~15 years ago. I hated the app back then and thought it was the biggest shortcoming. It seemed too focused on the multi-room stuff at the expense of the music management and playback. It always felt high friction to me. A friend of mine had a contact in Sonos and my feedback got back to him and we were told we’d get invited to the beta of their new app. I was pretty excited about this. I got it and it was basically a theme on the existing design. I was writing up a bunch of feedback, but the app launched to the public a day or two after I got it. They weren’t looking for feedback, it was already done and ready to ship. Though I will admit, my suggestions would have been core changes that would need to be considered well before beta. I sold off my Sonos stuff a couple years later. What I find most surprising about the recent outrage over their app is that people ever liked the apps. Maybe they got better after I sold my stuff.