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Thank you for your feedback; it's incredible. Precise and effective, it's exactly what helps us improve the product. So, first of all, thank you! I understand

Thank you for your feedback; it's incredible. Precise and effective, it's exactly what helps us improve the product. So, first of all, thank you! I understand your comment regarding billing, and we will work on that to make it easier to understand. Regarding the daily limit, Mailhub is a v2 product of a previous one called Mailwind, which was a similar "plugin." We decided to rebuild everything from scratch—the code, branding, everything. So, we've already encountered scammers as you described and have implemented an effective system to prevent that: Maximum security on our payment provider (Stripe Radar) A custom AI that analyzes sent emails (by code or template) and reviews the content. In case of excessive fraudulent sending, the account can be blocked. Thank you for the warning; we've already dealt with this kind of problem. I understand your request concerning SMTP. We aren't ready for this service yet, but we will work on it very soon. Do you have a contact I could use to alert you when this service is implemented? As for the "to" field, you’re right, it could be an issue. We prioritized ease of integration but will ensure this feature is monitored closely. Regarding the typo, fix in progress, thank you!

stackskipton 2y ago
You're welcome about the feedback. As for contacting me, not really, I enjoy my anonymity of Hacker News and anyways, we are satisfied-ish with SendGrid right now. So even if you got the feature, we are not potential customer at this time. I'll keep your company in mind in case that changes with SendGrid or I change companies. EDIT: When I say Ops person in charge of email, email isn't my sole focus, in fact it rarely comes up. However, when SendGrid misbehaves, I'm first one that is called.
- clementjanssens 2y ago
  I understand your desire for anonymity, and I respect that. Thanks again for your valuable feedback; it’s definitely one of the most relevant, even though all feedback is important! You seem to be a great asset to your team, so it's no surprise they call on you, haha. Best of luck moving forward, and thank you!
julianlam 2y ago
> A custom AI that analyzes sent emails (by code or template) and reviews the content. Referring to proprietary logic (fuzzy or not) as AI?
- clementjanssens 2y ago
  Both There are rules for filtering, but there is also an AI that allows checking the potential danger of the content.
  - 1oooqooq 2y ago
    so emails sent are shared with third parties and added to models?
    - clementjanssens 2y ago
      I didn’t understand, can you explain What do you mean ?
      - edmundsauto 2y ago
        Does this call 3P LlM apis like chaptGPT? Does it send any of my email content and/or recipient data into those 3P? That is a nonstarter for some companies. Not saying it’s the wrong choice, but it will narrow your market.
        clementjanssens 2y ago
        We do not wish to reveal the system that has been implemented to detect potential fraud on a public forum like this one, but I can assure you that no confidential information can be disclosed to third-party services. While we may occasionally use services like this, we ensure that no sensitive data is sent, as long as the Mailhub service is used correctly.
        edmundsauto 2y ago

stackskipton 2y ago

You're welcome about the feedback. As for contacting me, not really, I enjoy my anonymity of Hacker News and anyways, we are satisfied-ish with SendGrid right now. So even if you got the feature, we are not potential customer at this time. I'll keep your company in mind in case that changes with SendGrid or I change companies. EDIT: When I say Ops person in charge of email, email isn't my sole focus, in fact it rarely comes up. However, when SendGrid misbehaves, I'm first one that is called.

clementjanssens 2y ago
I understand your desire for anonymity, and I respect that. Thanks again for your valuable feedback; it’s definitely one of the most relevant, even though all feedback is important! You seem to be a great asset to your team, so it's no surprise they call on you, haha. Best of luck moving forward, and thank you!

julianlam 2y ago

> A custom AI that analyzes sent emails (by code or template) and reviews the content. Referring to proprietary logic (fuzzy or not) as AI?

clementjanssens 2y ago
Both There are rules for filtering, but there is also an AI that allows checking the potential danger of the content.
- 1oooqooq 2y ago
  so emails sent are shared with third parties and added to models?
  - clementjanssens 2y ago
    I didn’t understand, can you explain What do you mean ?
    - edmundsauto 2y ago
      Does this call 3P LlM apis like chaptGPT? Does it send any of my email content and/or recipient data into those 3P? That is a nonstarter for some companies. Not saying it’s the wrong choice, but it will narrow your market.
      - clementjanssens 2y ago
        We do not wish to reveal the system that has been implemented to detect potential fraud on a public forum like this one, but I can assure you that no confidential information can be disclosed to third-party services. While we may occasionally use services like this, we ensure that no sensitive data is sent, as long as the Mailhub service is used correctly.
        edmundsauto 2y ago