Disclaimer: I'm extremely biased having worked as a consultant for a few companies in "Cloud-Stuff" dealing with (almost entirely) major (non-technical) F500 co

Disclaimer: I'm extremely biased having worked as a consultant for a few companies in "Cloud-Stuff" dealing with (almost entirely) major (non-technical) F500 companies. Typically this work was "modernization"/"cloud native" blah blah development. My firsthand experience with many of these organizations is lack of competence in a large portion of the technical staff, paired with dependency on the software systems being used. I don't mean "nerd sniping" subjective attacks on competency (you don't know $TRIVIA about $LANGUAGE/$SERVICE, wow lol), I mean lacking basic programming literacy/ability to troubleshoot from written documentation/read simple source code for enterprise CRUD developed for their domain that they're (presumably) familiar with. i.e getting confused responses for questions like "Did you check the logs?", despite the process being outlined step-by-step in a runbook. The end result is these systems had a laborious, slow process for even very trivial troubleshooting. Instead of doing what you're doing "should we find more competent people", they'd add Yet Another consulting firm of marginal skill to mash shit together until it mostly worked, at massive expense. A short time later, when an issue was encountered, they'd repeat the process, burning money along the way. My $0.02 is only that, if you directly depend on software for your business, at least consider having people that can manage and maintain whatever it is that you depend on (assuming its not some purchased SAAS from a reputable company) I can't say this is relevant to your situation necessarily, nor am I in any position to advise one on how to operate a logistics company. My only position is some companies seem totally allergic to even attempting to hire competent people and waste untold sums on third-party firms doing mediocre work, directly impacting their ability to do business.