My advice would be: Specs specs specs. If you're going in house, or buying in a consultant, you need to be sure about functionality and why you want it. That w

My advice would be: Specs specs specs. If you're going in house, or buying in a consultant, you need to be sure about functionality and why you want it. That way you can draw up small, medium and long term goals for what you _need_ and how it affects the business. The risk with inhouse (or contractors) is that the devs get bogged down in what tool rather than how to solve the business problem. make sure you have a good idea about the processes the software is supposed to handle, and what data you need for that.