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A friend who worked in hospo told me “the two most important waits for customer service are the time between someone walking in the door and them having a drink

A friend who worked in hospo told me “the two most important waits for customer service are the time between someone walking in the door and them having a drink in their hand, and the time between deciding they want to leave and being out the door. Keep those short and they won’t remember anything else”. At Australian restaurants you simply pay at the counter on the way out, and I prefer it by far. The faff around with asking for the cheque, doing the tiny paperwork and waiting for your card to be returned seems like a small inconvenience but it is irritating when you want to go. I don’t think another app that takes a cut of the restaurants earnings is what I want for solving this, though.

diogenescynic 2y ago
Funny enough that's how it used to be at restaurants in the 90s in the US. I remember most of the time we'd eat out the server would drop the check off on our table, but then my parents would walk to the counter and pay. It was easier for everyone. I am honestly not sure when this stopped being as common or why... It might even just be that there's not enough real estate space to accommodate it.
- ssl-3 2y ago
  A lot of places where I go here (Ohio) are still that way. Just tonight, I stopped in at a fairly new little Mexican hole in the wall for dinner. When I was finished, I just walked up to the register by the front door and paid my bill. (See also: Waffle House.)
- withinboredom 2y ago
  Commas are important. Please don’t eat out your server.
halper 2y ago
Why is paying a multi-step process? Back in the day you would wave, get the bill, get your wallet out, round up a bit and walk out after putting cash on the tray. Now with cards, why is the payment terminal not brought over at once? Do most people really check their receipts carefully? I often also do an Australian: I simply walk up to the bar or whatever and ask to pay. If I know I am not having anything beside the main, I often simply ask to pay when they serve me.
- freetinker 2y ago
  Higher probability of making a final sale. Another drink, sir? Uh, sure.
- franga2000 2y ago
  > Now with cards, why is the payment terminal not brought over at once? Is it not? Is that another US thing? In my experience in Europe, every waiter either has a card terminal with them or grabs one from the counter on their way to you. Smaller places might ask you to step to the counter if they only have one stationary terminal, but still, no waiting or handing your card to the waiter (!?!?) is involved.
  - AlotOfReading 2y ago
    Depends on the restaurant, but no. The way it traditionally works is they'll bring you a little notebook with the receipt that you put your card in. The waiter picks it up, walks over to a terminal, and does the transaction before bringing you the card and true receipts. That's slowly going away though.
- acchow 2y ago
  The multi-step checkout seems to be mostly an old school remnant. I find that modern more casual restaurants are more likely to bring the terminal to you. The more expensive restaurants are not

diogenescynic 2y ago

Funny enough that's how it used to be at restaurants in the 90s in the US. I remember most of the time we'd eat out the server would drop the check off on our table, but then my parents would walk to the counter and pay. It was easier for everyone. I am honestly not sure when this stopped being as common or why... It might even just be that there's not enough real estate space to accommodate it.

ssl-3 2y ago
A lot of places where I go here (Ohio) are still that way. Just tonight, I stopped in at a fairly new little Mexican hole in the wall for dinner. When I was finished, I just walked up to the register by the front door and paid my bill. (See also: Waffle House.)
withinboredom 2y ago
Commas are important. Please don’t eat out your server.

halper 2y ago

Why is paying a multi-step process? Back in the day you would wave, get the bill, get your wallet out, round up a bit and walk out after putting cash on the tray. Now with cards, why is the payment terminal not brought over at once? Do most people really check their receipts carefully? I often also do an Australian: I simply walk up to the bar or whatever and ask to pay. If I know I am not having anything beside the main, I often simply ask to pay when they serve me.

freetinker 2y ago
Higher probability of making a final sale. Another drink, sir? Uh, sure.
franga2000 2y ago
> Now with cards, why is the payment terminal not brought over at once? Is it not? Is that another US thing? In my experience in Europe, every waiter either has a card terminal with them or grabs one from the counter on their way to you. Smaller places might ask you to step to the counter if they only have one stationary terminal, but still, no waiting or handing your card to the waiter (!?!?) is involved.
- AlotOfReading 2y ago
  Depends on the restaurant, but no. The way it traditionally works is they'll bring you a little notebook with the receipt that you put your card in. The waiter picks it up, walks over to a terminal, and does the transaction before bringing you the card and true receipts. That's slowly going away though.
acchow 2y ago
The multi-step checkout seems to be mostly an old school remnant. I find that modern more casual restaurants are more likely to bring the terminal to you. The more expensive restaurants are not