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>Once a Humane Pin is returned, the company has no way to refurbish it, sources with knowledge of the return process confirmed. The Pin becomes e-waste, and Hum
by croes 2y ago
>Once a Humane Pin is returned, the company has no way to refurbish it, sources with knowledge of the return process confirmed. The Pin becomes e-waste, and Humane doesn’t have the opportunity to reclaim the revenue by selling it again. The core issue is that there is a T-Mobile limitation that makes it impossible (for now) for Humane to reassign a Pin to a new user once it’s been assigned to someone.
Adding insult to injury.
How could anyone think that's good product design?
- tqi 2y agoThat's a almost certainly a business / vendor contract limitation not a design choice
- deleted 2y ago[deleted]
- paxys 2y agoEmployee – "Hey boss, slight problem. We are soldering in the SIM chip and T-Mobile says that they cannot be remotely reassigned to a new number. So these devices will be impossible to refurbish." CEO with a Steve Jobs complex – "This device is going to be revolutionary and no one in their right mind will return it, so we don't need to worry." Good thing that they have ~90,000 unsold units, so refurbishing isn't a problem.
- nashadelic 2y agoSounds like one of those "later" problems which no one looks into till much later