http://www.fogcreek.com/fogbugz/Downloads/KamensPaper.pdf http://www.fogcreek.com/fogbugz/Downloads/KamensPaper.pdf To quote The Spolsk himself: "This paper is

http://www.fogcreek.com/fogbugz/Downloads/KamensPaper.pdf http://www.fogcreek.com/fogbugz/Downloads/KamensPaper.pdf To quote The Spolsk himself: "This paper is the ultimate rebuttal to those grumpy people who email me, barely able to conceal their disgust, saying, 'why do you need to hire such smart people to work on bug tracking software?'"