> We're using a third-party product that functions, but barely. The provider is understaffed and unresponsive and the platform is stagnant. It's a fight getting

> We're using a third-party product that functions, but barely. The provider is understaffed and unresponsive and the platform is stagnant. It's a fight getting basic bugs fixed let alone new features implemented. If that product (area) could be named or sufficiently-described, the audience size & substance here on HN might lead to 10 new hungry sleek alternatives popping up within a quarter, which won't be satiated=stagnant for years to come and keep it maintained and improved to customer feedback (if they find takers and a keeping-the-lights-on adoption curve). It's a hacker but also startup forum. Why not, while gathering all this good advice on your question, also share what this is all about in terms of _what_ in your niche / b2b market corner is currently badly and under-served? Plenty currently-underoccupied top talent here noodling on their techie pet projects while hoping to hit on some obscure / vertical / niche-specialized but promising real-world making&shaking (ie. sth to found build launch & expand) opportunity. =)