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There's a difference between boycotting the retailer and demanding that they accept a return. Also, from their perspective, they sold you "a computer with Wind
by kbolino 14y ago
There's a difference between boycotting the retailer and demanding that they accept a return.
Also, from their perspective, they sold you "a computer with Windows installed" and expect to receive the same in return, unless the reason for your return is the lack of said Windows.
- papsosouid 14y agoExcept that they already said "no, installing an OS doesn't void your warranty, that was just a mistake". But the people actually processing RMAs are clearly not aware of this. That's the problem. I can not trust the company to process an RMA, because they have demonstrated that they do not train their staff to do that job competently.
- powertower 14y agoWarranty, Return Policy and One-Time-Exception are three different things. Since the previous laptop had issues, and a shit-storm was kicked off, they said it was their mistake and that they will accept the return, even though it was being returned in a non-original state (one-time-exception). This laptop apparently has no issues that they can detect, and was returned in a non-original state. Hence the RMA is not valid.