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The other person deleted their comment to you about Hetzner accounts being randomly terminated before I could reply, so I'll send my reply here: This happened

The other person deleted their comment to you about Hetzner accounts being randomly terminated before I could reply, so I'll send my reply here: This happened to me when I tried to sign up for Hetzner on a whim in June. I'd heard they have ARM offerings and wanted to try them out, so I got through the account registration process and set up a machine. I'm not exactly sure what I did wrong – I think I was trying to change my primary email address, or maybe set up billing – but I was promptly logged out and my account was deleted. They sent me the following automated email: > Dear Joshua Harms > After reviewing your updated customer information, we have decided to deactivate your account because of some concerns we have regarding this information. Therefore, we have cancelled all your existing products and orders with us. > Best regards > Your Hetzner Online Team Screenshot: https://imgur.com/a/rPrZka2 https://imgur.com/a/rPrZka2 I suspected it was because I was using Apple's Private Relay VPN while creating the account, so I turned that off and signed up again with a different username/email address. No issues with the new account so far, but I continue to hear about other people having their accounts terminated. I haven't moved anything serious over to Hetzner yet, but to be fair I wasn't intending to unless their ARM CPUs become available on private instances.

Hetzner_OL 2y ago
Hi there, thanks for sharing your experience here with others. Generally, we ask customers to not use a VPN or proxy when they create their account. We also have some other tips here: https://www.reddit.com/r/hetzner/comments/1cmhvzs/new_account_problems_read_this_standalone_posts/ https://www.reddit.com/r/hetzner/comments/1cmhvzs/new_accoun... Like any serious web hosting company, we need to take measures to try to reduce abuse as much as possible, and our experience shows that being somewhat overly careful with new customers helps us to do this. Perhaps your use case isn't large enough to warrant it, but we also have ARM-based dedicated servers. They have a setup fee, but you can cancel them on an hourly basis. https://www.hetzner.com/dedicated-rootserver/matrix-rx/ https://www.hetzner.com/dedicated-rootserver/matrix-rx/ --Katie
- apitman 2y ago
  I appreciate you responding here. I might be in the minority, but if you really wanted to impress me I would love to see a response to the sibling's comment about "unlimited" data usage. I know every company sells unlimited plans that actually aren't, but that's never going to change unless somebody starts being honest about it. Hetzner could really set themselves apart by making that clear. You could have a simple "why we don't have an unlimited data plan" to explain that other companies aren't being honest. Could be good for PR.
- nozzlegear 2y ago
  Thanks for the reply! The VPN thing makes sense, I've run into trouble using VPNs before which is why I suspected it was the issue. I'll check out your link on dedicated ARM servers! I didn't know those were an option at all.

Hetzner_OL 2y ago

Hi there, thanks for sharing your experience here with others. Generally, we ask customers to not use a VPN or proxy when they create their account. We also have some other tips here: https://www.reddit.com/r/hetzner/comments/1cmhvzs/new_account_problems_read_this_standalone_posts/ https://www.reddit.com/r/hetzner/comments/1cmhvzs/new_accoun... Like any serious web hosting company, we need to take measures to try to reduce abuse as much as possible, and our experience shows that being somewhat overly careful with new customers helps us to do this. Perhaps your use case isn't large enough to warrant it, but we also have ARM-based dedicated servers. They have a setup fee, but you can cancel them on an hourly basis. https://www.hetzner.com/dedicated-rootserver/matrix-rx/ https://www.hetzner.com/dedicated-rootserver/matrix-rx/ --Katie

apitman 2y ago
I appreciate you responding here. I might be in the minority, but if you really wanted to impress me I would love to see a response to the sibling's comment about "unlimited" data usage. I know every company sells unlimited plans that actually aren't, but that's never going to change unless somebody starts being honest about it. Hetzner could really set themselves apart by making that clear. You could have a simple "why we don't have an unlimited data plan" to explain that other companies aren't being honest. Could be good for PR.
nozzlegear 2y ago
Thanks for the reply! The VPN thing makes sense, I've run into trouble using VPNs before which is why I suspected it was the issue. I'll check out your link on dedicated ARM servers! I didn't know those were an option at all.