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I agree to some extent, but if the user is on a free account it seems complicated. You are asking Cloudflare to review sites on a case-by-case basis, evaluate l

by remram 2y ago

I agree to some extent, but if the user is on a free account it seems complicated. You are asking Cloudflare to review sites on a case-by-case basis, evaluate legal documents, and potentially open themselves to legal risk, all for a non-paying user they don't know. The user might very well lie about their situation, but also their contact info, and can easily create many accounts to avoid genuine DMCA requests.

averageRoyalty 2y ago
Isn't that Cloudflare's fault though? If you choose to offer a free account, you're aware of this risk. If you weren't, stop offering them and grandfather them.
- remram 2y ago
  There is no risk to them if they always honor DMCA takedown requests.
freedomben 2y ago
That's fair, although I don't think they need to review every site on every dmca request, but if the customer replies to the automated request, they should at least take a quick look at that instead of just ignoring it and sending another automated request. I get that cloudflare, just like every big tech company nowadays, doesn't want to pay for customer service. They want to automate everything and let the code handle the issues. Unfortunately, that general approach is turning our lives into a dystopian hellscape. In this case, it's a parody site so it's not that big of a deal, but in cases that I'm sure happen regularly that we never hear about, it can be people's livelihoods being destroyed. I think we should expect more from these companies. It's definitely true though, that if they had to spend on this sort of thing for free accounts, they may just take away the free accounts. That would obviously not be in our interest. I also think that's a very reasonable deal. I would personally be satisfied if they would make a policy explicit, that for free accounts they will not review the DMCA request, rather they will just forward it and take automated action. For paid accounts though, I expect more. The biggest thing I think, is to just be transparent and explicit about what their policy and procedure will be and for which account. Having mystery behind it is what bothers me the most and gives me pause when I think about hosting my assets with them.
- remram 2y ago
  > I would personally be satisfied if they would make a policy explicit, that for free accounts they will not review the DMCA request, rather they will just forward it and take automated action. For paid accounts though, I expect more. That's fair. I wish EVERY service was clear about this tbh.

by remram 2y ago

averageRoyalty 2y ago

Isn't that Cloudflare's fault though? If you choose to offer a free account, you're aware of this risk. If you weren't, stop offering them and grandfather them.

remram 2y ago
There is no risk to them if they always honor DMCA takedown requests.

freedomben 2y ago

That's fair, although I don't think they need to review every site on every dmca request, but if the customer replies to the automated request, they should at least take a quick look at that instead of just ignoring it and sending another automated request. I get that cloudflare, just like every big tech company nowadays, doesn't want to pay for customer service. They want to automate everything and let the code handle the issues. Unfortunately, that general approach is turning our lives into a dystopian hellscape. In this case, it's a parody site so it's not that big of a deal, but in cases that I'm sure happen regularly that we never hear about, it can be people's livelihoods being destroyed. I think we should expect more from these companies. It's definitely true though, that if they had to spend on this sort of thing for free accounts, they may just take away the free accounts. That would obviously not be in our interest. I also think that's a very reasonable deal. I would personally be satisfied if they would make a policy explicit, that for free accounts they will not review the DMCA request, rather they will just forward it and take automated action. For paid accounts though, I expect more. The biggest thing I think, is to just be transparent and explicit about what their policy and procedure will be and for which account. Having mystery behind it is what bothers me the most and gives me pause when I think about hosting my assets with them.

remram 2y ago
> I would personally be satisfied if they would make a policy explicit, that for free accounts they will not review the DMCA request, rather they will just forward it and take automated action. For paid accounts though, I expect more. That's fair. I wish EVERY service was clear about this tbh.