2 ms·
Even if Delta doesn't win this is going to lead to more and more customers wanting to negotiate terms when they buy software like this to either get money back
by ben7799 2y ago
Even if Delta doesn't win this is going to lead to more and more customers wanting to negotiate terms when they buy software like this to either get money back if the vendor causes them problems or hold the vendor liable.
Seems ridiculous but big customers seem to be able to negotiate this stuff. One place I worked Verizon Wireless was a customer and they were able to negotiate money back over bugs taking too long to fix and/or outages caused by the software. That was a long time ago.
- realslimjd 2y agoI don't think it's ridiculous that if a company violates their SLA they should compensate their customers. A lot of hosting and cloud providers do this regardless of customer/contract size. The good ones will refund you automatically, and for others it's like pulling teeth.